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updated: 7-20-08
Orders:
When you put an item in the cart and go through the checkout and click on the 'pay now' button in Paypal, whatever method of payment you choose (transfer, credit card or debit card) is sent right then. We do not manually process cards. We do not have access to credit card information except for name and address for shipping and email address. We never see your credit card numbers. That means, if you place an order on Monday and the order is shipped on Wednesday, your account will be charged on Monday when you place the order, not when the item is shipped on Wednesday. Because, again, we do not have access to credit card numbers and we do not manually process cards.
Contacts:
If you email us, and you do not get a response, it is because either your email did not reach us or because emails are bouncing back to us. You can also call us, but we can not take payments over the phone as we use paypal for payments.
Special Order:
We no longer special order items.
Payment: We happily accept all forms of payment in US funds through PayPal, USPS money orders and cashier’s checks.
Problems: Occasionally problems do arise and we ask that you please let us know if there is a problem with your order. If we make a mistake with your order, we will replace it with the same item at no charge to you.
Partial Refunds: We do not issue partial refunds for any reason.
Returns / Exchanges:
Any returns MUST be returned to us within 7 days of receipt of item in re-sellable, unworn, undamaged condition with all original packaging. There is absolutely no exceptions to this. If you wait beyond the 7 day period, no refund or exchange will be considered. We will not accept postage due returns. Shipping is nonrefundable.
*Due to NC Health Regulations, pierced earrings cannot be returned or exchanged.*
We will not under any circumstances tolerate email and/or telephone abuse or harrassment from anyone.
Privacy Policy: Your privacy is very important to us and all information we obtain is held in strict confidence. We will never sell or share your personal information including email addresses to anyone unless required by law to do so.
We reserve the right to cancel any order at any time for any reason.
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Shipping:
United States shipping (this includes Hawaii, Alaska, and Puerto Rico):
USPS First Class Mail is $3.99
USPS Priority Mail is $5.99.
USPS Express Mail starts at $19.99.
Every package includes delivery confirmation at no additional cost.
NC residents subject to sales tax.
International shipping: USPS Priority Mail International is $10.99 for Canadian destinations, and $12.99 for all other international destinations. We absolutely do not ship to Africa or Nigeria. Telephone numbers are required for customs forms. Any taxes or duty assessed by customs in the destination country are the customer's responsibility. We will not under any circumstances falsify customs forms.
Note about shipping:
First Class Mail takes 5 to 7 business days beginning with the day following shipment. Priority Mail takes one or two days less than First Class Mail. But remember neither method is guaranteed. The only guaranteed method of shipping is USPS Express Mail.
Lost or damaged packages: We take full responsibility when it comes to our packages. Please let us know in any case of damage or loss (due to non-delievery), we will gladly send a replacement. *Please note, delievery confirmation is included on every package we ship. If the package shows as delievered, we will not be able to replace your package, as we can not be held responsible for mail stolen from mailboxes.* Please keep in mind that while we do guarantee our shipments, packages are not considered lost by USPS until 15 business days after shipment.
By using this website, you are agreeing to these terms of service.
Have a Sparkly Day!!
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